FAQ
1. How can I contact Juvnela?
You can reach us via email at contact@juvnela.shop or by phone at +353 82368097. Our customer support team is available to assist you with any questions or concerns.
2. What are your shipping options and costs?
- Free Shipping: On orders over $75.
- Standard Shipping: $6.8
- Express Shipping: $10
3. Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times may vary depending on your location.
4. What is your return policy?
We accept returns within 30 days of delivery for items in their original condition, unworn, and with all tags attached. Custom or personalized items are non-returnable.
5. How can I return an item?
To initiate a return, please contact us at contact@juvnela.shop with your order number and reason for return. We’ll provide instructions for sending your item back.
6. When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item. The refund will be applied to your original payment method.